Support
Service status.
Live availability of the Thornbridge platform. Incidents affecting customers are also emailed to nominated administrators.
Current status
Custodian, workforce complianceOperational
Meridian, care managementOperational
Oversight, sponsorship managementOperational
Authentication and sign-inOperational
Email notificationsOperational
Planned maintenance
Routine maintenance is carried out outside UK working hours, usually between 22:00 and 05:00. Where downtime is expected, nominated administrators are notified at least five working days in advance.
Reporting a problem
If you are seeing an issue that is not reflected here, email support@thornbridgesolutions.com with the module, the time it started and any error message shown.