Custodian
Workforce modules
Performance, disciplinary, safeguarding, absence, recruitment and compliance, how each case is opened, evidenced and closed.
Support
Documentation.
Reference guidance for administrators and day-to-day users across all three platforms.
Browse by area
Custodian
Employer-protection workflow
The six-stage journey from safer recruitment through to inspection readiness, and what each stage must record.
Meridian
Care delivery and eMAR
Care plans, daily records, medication administration and the clinical audit trail behind them.
Meridian
Rostering
Building the weekly grid, assigning staff, and how compliance status affects availability.
Oversight
Sponsor duties
CoS allocation, right-to-work checks, visa expiry monitoring and Home Office reporting deadlines.
Platform
Roles and administration
Granting access, admin-only areas, audit-log retention settings and evidence pack exports.
Detailed guides
Full step-by-step guides are provided to customers during onboarding and kept current inside your account. If you need a specific guide before then, request it from support@thornbridgesolutions.com.
Looking for a quick answer instead? The FAQs cover the most common questions.