Support

Help Centre.

Answers to common questions, and a direct route to our team when you need one.

Start here

Self-serve

FAQs

Getting started, candidate management, compliance and security questions answered in one searchable place.

Reference

Documentation

Module-by-module guidance on how workflows, records and exports behave.

Live

Service status

Current availability and any planned maintenance windows for the platform.

Go to FAQs, Documentation or Status.

Contact support

Email support@thornbridgesolutions.com with your organisation name, the module involved and, where possible, a screenshot. Support is staffed Monday to Friday, 09:00 to 17:30 UK time.

Urgent, the platform is unavailable or care delivery is affected. Mark the subject line URGENT.
Standard, a feature is not behaving as expected but there is a workaround.
Request, new users, configuration changes or reporting help.

Other enquiries

Demos: demo@thornbridgesolutions.com · Commercial: sales@thornbridgesolutions.com · Anything else: hello@thornbridgesolutions.com